Case Study: Lutheran Services of Florida

A Strategic Store Solution for a Complex Nonprofit

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Lutheran Services of Florida (LSF) was looking for a partner who could offer solutions that met the needs of their various departments – from marketing to procurement to finance – each with unique needs and priorities for branded merch. LSF, a nonprofit, organized as a network of several different locations with different budgets and different billing cycles, also has the need to be meticulous about tracking spend.

These organizational needs made it incredibly difficult for LSF to unify efforts on branded merch across the board.

IDX partnered with LSF on their merchandising strategy, listening carefully to their goals and the complexities of their organizational structure. We considered the needs and priorities of each department and developed a custom ecommerce solution that could address them all.

Rather than creating an employee-facing company store, we helped LSF develop a customized online purchasing portal for their team leads to order high-quality items – a priority for the marketing department – and track spend diligently for each branch – a priority for the financial and operational departments.

Taking the time to understand LSF by spending time at internal events and getting to know leaders across different business units allowed us to build trust and better understand their needs. As a result, we have seen a high level of adoption of the new purchasing portal and the new processes implemented across these different departments.

From sourcing and saving LSF money on high-quality branded goods to analytical reporting of spend, we partnered with LSF from many different angles to create a merchandising strategy that provided them a long-term solution for ongoing success.

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Case Study: Lutheran Services of Florida

A Strategic Store Solution for a Complex Nonprofit

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