Case Study: Pond & Company

High Quality Control for Excellent Employee Onboarding

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Corporate Swag, Custom Kitting & Packaging

Our partnership with Pond began with their need for employee swag with exceptional quality control and delivery. A leading firm in the architecture, engineering, planning, and construction management sector, Pond experienced a setback due to a blunder from a previous vendor, impacting Pond’s reputation among key stakeholders. This underscored their need for a reliable, efficient merchandise partner they could rely on to provide excellent branded goods with a seamless process.

With Pond, we developed a comprehensive webstore platform. This offered a suite of features tailored to their needs, including custom shipping options, automatic fulfillment, stringent quality control, and customizable access levels for different departments.

IDX also created a high-end onboarding kit for new employees with top-tier items and a custom box design. Within a few days of accepting an offer to join the Pond team, a new employee receives a surprise box in the mail with company swag to start their experience off on the right foot.

IDX managed the logistics, kitting, and inventory of swag. We worked with Pond to implement custom workflows that triggered the automation of putting together a welcome kit and shipping it to the new employee as soon as an offer letter had been signed. This process made it more efficient for the Human Resource and Talent department to ensure each new hire was welcomed onto the team with company swag that made for an exciting new start at Pond.

To ensure each employee always had new swag to add to their collection, IDX utilized the online store to enable each employee to choose from a range of products such as a branded polo, vest, or bag. We worked with Pond to set up an online gift card workflow through the company store that would allow them to offer each of their 650 employees a $100 gift card to use online.

With this incentive, Pond saw a 92% adoption rate among their workforce.

Furthermore, as part of the online store solution, IDX has helped create a pop-up shop for the holidays, where each team within Pond can select client gifts from a curated selection. After the selection is made, IDX ships the gifts for them to each client personalized with a handwritten note that matches their brand voice.

The custom kitting, branded swag, and custom online store has enhanced the overall new hire experience, eliminating the hassle of manually kitting and shipping the branded goods for their employees and their clients – saving both time and money. This integration with Pond HR processes streamlined the creation of onboarding boxes, further revitalizing Pond employee-based initiatives.

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Case Study: Pond & Company

High Quality Control for Excellent Employee Onboarding

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